SUSTAINABLY

Corporate National Responsibility

At DAFZA, our Corporate National Responsibility (CNR) Guidelines have been put in place to strengthen and reflect the UAE’s national identity both locally and globally.

Our policy promotes and encourages our corporate strategy, company ethics and individual behaviours which uphold the national spirit. We pledge to conduct our business in a socially responsible and ethical way, supporting our society and contributing towards Dubai and the UAE’s economy.

All departments in DAFZA are required to comply with our CNR policy, which is overseen by our Marketing and Corporate Communications Department. We encourage all DAFZA staff to actively engage in CNR activities as part of the annual business planning. Every year all DAFZA departments are asked to propose at least one CNR initiative, which are incorporated into a consolidated CNR plan.

Our CNR strategy has six pillars which focus on DAFZA’s contribution to the environment, economy and society:
commitment dafz

Customers

We connect with our customers by communicating the UAE’s values and reflecting our corporate identity through the delivery of our services. 

Throughout the year, we involve our customers in national events, and hope to inspire them in accordance with national values to reflect a positive image for the UAE.

people connecting dafz

People

All of our employees at DAFZA are required to abide by our code of conduct when taking part in CNR activities, respecting the UAE’s cultures, religions and traditions. We aim to present UAE culture in a positive way and raise social standards within our society.

Our CNR strategy oversees the implementation of our activities for events and initiatives that are organised by the UAE Government and relate to national pride and identity, such as Flag Day, Commemoration Day and UAE National Day.

team work dafz

Suppliers and Strategic Partners

As part of our CNR strategy, we promote the use of Emirati suppliers and sources, and aim to inspire our partners to participate in social and national activities and initiatives.

We encourage all of our suppliers and strategic partners to uphold the highest levels of health and safety (HSE) compliance on our premises.

enviornment dafz uae

Sustainability

Sustainability is promoted at every level of our organisation – from our leaders and employees to our stakeholders and suppliers.

We encourage our employees and stakeholders to participate in initiatives and activities that benefit the environment – such as Earth Hour or ‘paperless’ initiatives.

PIONEERING

Strategy

At DAFZA, we ensure that our corporate strategy is fully aligned with local and federal strategies.

We aim to contribute towards Dubai’s GDP, support the increase of the emirate’s trade volumes and boost the UAE’s economy.

DAFZA Global Society

Society

We aim to support the improvement of our society by promoting business excellence and best practices in the communities we serve.

As part of our overall CNR strategy, we encourage staff from across our organisation to participate in an array of different social initiatives that benefit society as a whole.

Green DAFZA

DAFZA prioritises the welfare of the community among its core corporate values.

DAFZA prioritises the welfare of the community among its core corporate values. It adopts a sustainable view towards development that places high value on keeping the freezone’s carbon footprints to a minimum, whilst maintaining operational and service excellence. DAFZA constantly emphasises among its teams and its customers how a ‘Green’ DAFZA is synonymous with a ‘Successful’ DAFZA.

Through various strategic sustainability programmes and initiatives, DAFZA has made dramatic strides in conserving critical resources. From 2010 to 2015, it was able to reduce its power consumption from 72 million to 37 million Kwh and its water use from 69 to 35 million gallons.  During the same period, DAFZA was able to cut its CO2 emissions by 19,000 tons annually, diminishing its overall carbon footprint by more than 48 per cent.

Among the technologies and techniques that have been employed to achieve these impressive figures are the use of a Treated Sewage Effluent (TSE) and Reverse Osmosis (RO) system that enables DAFZA to save on potable water and preserve natural resources. The TSE/RO system reduces cooling tower water usage by 100 per cent, enabling annual savings of AED 1.1 million. Other innovative solutions that continue to be implemented are Fresh Air Optimization via CO2 sensors as well as the use of outdoor LED lighting which has driven down electrical consumption by 66 per cent.  DAFZA was also the first entity outside of the US to adopt the Demand Flow Management system for building cooling. This system enables the freezone to save AED 3 million in energy costs each year.

Another testament to DAFZA’s total commitment to sustainability is the state-of-the-art Siemens Green Building Monitor system installed at its corporate headquarters which provides a real-time graphical overview of energy consumption and information on internal environmental efforts. 

To further drive home its dedication to going ‘green,’ DAFZA has even introduced its own ‘Business Award’ to honor and further encourage customers who excel in the areas of Health, Safety and the Environment.

DAFZA’s highly successful sustainability exploits have garnered numerous regional and global accolades. The freezone is the recipient of several ISO certifications for Quality, Environment, Health and Safety – including for Energy Management Systems (ISO 50001:2011) and Environmental Management (ISO 140001). It has also been honored with a LEED Platinum Certification for Existing Building Operation and Maintenance (2016), the Emirates Energy Award for Small Energy Projects (2015), a Plaque of Appreciation from DEWA (2014), a Respect Our Earth Certificate from Milliken, a Plaque of Appreciation from the UAE Ministry of Environment and Water (2013) and the Kingdom Expansion Award for Sustainable FM Initiative (2009), among others.

DAFZA prioritises the welfare of the community among its core corporate values. It adopts a sustainable view towards development that places high value on keeping the freezone’s carbon footprints to a minimum, whilst maintaining operational and service excellence. DAFZA constantly emphasises among its teams and its customers how a ‘Green’ DAFZA is synonymous with a ‘Successful’ DAFZA.

Through various strategic sustainability programmes and initiatives, DAFZA has made dramatic strides in conserving critical resources. From 2010 to 2015, it was able to reduce its power consumption from 72 million to 37 million Kwh and its water use from 69 to 35 million gallons.  During the same period, DAFZA was able to cut its CO2 emissions by 19,000 tons annually, diminishing its overall carbon footprint by more than 48 per cent. 

Among the technologies and techniques that have been employed to achieve these impressive figures are the use of a Treated Sewage Effluent (TSE) and Reverse Osmosis (RO) system that enables DAFZA to save on potable water and preserve natural resources. The TSE/RO system reduces cooling tower water usage by 100 per cent, enabling annual savings of AED 1.1 million. Other innovative solutions that continue to be implemented are Fresh Air Optimization via CO2 sensors as well as the use of outdoor LED lighting which has driven down electrical consumption by 66 per cent.  DAFZA was also the first entity outside of the US to adopt the Demand Flow Management system for building cooling. This system enables the freezone to save AED 3 million in energy costs each year.

Another testament to DAFZA’s total commitment to sustainability is the state-of-the-art Siemens Green Building Monitor system installed at its corporate headquarters which provides a real-time graphical overview of energy consumption and information on internal environmental efforts. 

To further drive home its dedication to going ‘green,’ DAFZA has even introduced its own ‘Business Award’ to honor and further encourage customers who excel in the areas of Health, Safety and the Environment.

DAFZA’s highly successful sustainability exploits have garnered numerous regional and global accolades. The freezone is the recipient of several ISO certifications for Quality, Environment, Health and Safety – including for Energy Management Systems (ISO 50001:2011) and Environmental Management (ISO 140001). It has also been honored with a LEED Platinum Certification for Existing Building Operation and Maintenance (2016), the Emirates Energy Award for Small Energy Projects (2015), a Plaque of Appreciation from DEWA (2014), a Respect Our Earth Certificate from Milliken, a Plaque of Appreciation from the UAE Ministry of Environment and Water (2013) and the Kingdom Expansion Award for Sustainable FM Initiative (2009), among others.

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FREQUENTLY ASKED QUESTIONS

Sales

Please contact our call center on (+971) 600 5 32392​​​.
Kindly contact Ms. Ria Peralta Ocoma on (+971) 4 202 7945 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly contact Mr. Rahim Jumani on (+971) 4 202 7218 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly arrange a mee​ting 3 days in advance with your sales personnel and kindly provide the health declaration form when sending a meeting request.

Interior Design

For any Interior Design enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _InteriorDesign@dafz.ae 

For any emergencies, you can contact the following representatives:
– Fatma Al Marzooqi: (+971) 55 456 6045
– Samah Badawiyeh: (+971) 50 656 2250
– Shaima Al Qassim: (+971) 50 801 0101

Lease & Licensing

For any Leasing & Licensing enquires or service request that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _Lease&LicensingDepartment@dafz.ae​

Health & Security

For any Health & Security enquires or service requests that are not available in the Customer Portal (CRM) kindly​ contact us on (+971) 600 5 32392 or send us an email to _Security@dafz.ae

For any emergencies, you can contact the following representatives:
– DAFZA Control Room: (+971) 4 202 7227
– Abdulrahman Shahin: (+971) 50 420 008
– David Ndungu Mutiso: (+971) 50 682 7988

Customer Service

For any Customer Service enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

Facility Management

Yes, we are sanitizing all common areas on a daily basis including lifts, receptions, door handles, washrooms and pantries.
No, but we can provide the suppliers details upon request. In addition, the tenant requires to seek approval from DAFZA prior to the sanitization. 

Note: the office needs to remain vacant for at least 12 hours after sanitization

Yes, usually deep cleaning is provided one time depending on the available slot.
We provide cleaning twice a week. If you require additional office cleaning, then a quote will be shared with you and a separate team will be allocated for this task. 

For any Facility Management enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

​Note: If you are facing pest control issues kindly contact us on our helpdesk at (+971) 800 323936 or (+971) 04 202 7773

ICT

For any Technical enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to ​CustomerCare@dafz.ae​
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