SMART CITY

SMART DAFZA

DAFZA fully supports H.H. Sheikh Mohammed’s vision of Dubai becoming a leading ‘Smart City’. The concept is one of the most exciting approaches to 21st century urban development, which optimises the management of a city’s assets and public services through the integration information, communications technology and the ‘Internet of Things’ (IoT).

Dubai’s evolution into a Smart City officially began in 2013, when His Highness decreed that government services should be accessible through smart devices. He also called for the widespread adoption of advanced smart technologies to make life in Dubai easier, happier, safer and more productive for citizens, residents and visitors.

At DAFZA, we uphold Dubai’s mission to deliver efficient, seamless and impactful experiences to all through the strategic use of innovative and smart technologies. Innovation is at the heart of our corporate values, and we have continuously adopted advanced technologies and tools as part of our ongoing Innovation Strategy.

We have focused on a number of pillars that are anchoring global efforts to build smart cities. These include:

  • Energy, technology and innovation
  • Smart society and collaborative city
  • Governance and economy
  • Sustainable built environment
  • City resilience and security
  • Mobility

All of our Smart Transformation initiatives are overseen by a dedicated DAFZA Smart City Committee to ensure that they align with Dubai Government’s own Smart City Agenda.

We strive to be an early-adopter of new technologies. Back in 2001, we developed the Tas’heel customer portal, an online one-stop-shop for clients looking to establish their companies in DAFZA, which was a gateway for all of their requirements after registration. In 2017, we further enhanced the Tas’heel customer portal through the introduction of a CRM system.

Our Smart App is now available on all leading mobile platforms. Serving potential and existing customers, DAFZA staff, tenant employees, third party service providers and the public, both the portal and the Smart App are integrated with Dubai Government’s Happiness Meter to measure customer satisfaction and happiness levels.

In 2014, we transformed DAFZA into a wireless smart zone, becoming one of the first free zones in the world to integrate free Wi-Fi connectivity and smart services across the entire zone for our visitors, customers and employees.

The following year, we signed an MoU with Dubai Smart Government (DSG) to strengthen cooperation in providing support to government smart services. This initiative was in line with our mutual efforts to implement the directives of the Dubai leadership to transform the emirate into a smart city.

Our mSupplier Portal was also launched in 2016 to make our procurement processes more efficient. The protal offers existing and prospective suppliers a secure, web-based platform for self-service business transactions. The portal offers a 360-degree view of the supplier journey, from registration through to evaluating supplier performance after delivery, and payments.

We have strengthened our smart infrastructure at DAFZA through an ongoing series of Smart City projects and customer initiatives. These include the Smart Data Centre, Building Management System, Automatic Numberplate Recognition and the DAFZA Eye app, which enables customers to submit instant reports on any concerns regarding the free zone. We have also launched our hi-tech Business Centre, Smart Gate Pass and Smart Traffic Management Systems.

Currently, our ongoing smart projects include Business Continuity and Disaster Recovery Planning, Smart Access Control, a Centralised Parking Management System, Advanced Training Centre and a hi-tech auditorium, to name just a few. We are also evaluating potential initiatives to further enhance our leadership in smart capabilities, relating to open data, enterprise mobility and 3D printing.

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FREQUENTLY ASKED QUESTIONS

Sales

Please contact our call center on (+971) 600 5 32392​​​.
Kindly contact Ms. Ria Peralta Ocoma on (+971) 4 202 7945 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly contact Mr. Rahim Jumani on (+971) 4 202 7218 from 7:30 am – 2:30 pm (Sunday – Thursday).
Kindly arrange a mee​ting 3 days in advance with your sales personnel and kindly provide the health declaration form when sending a meeting request.

Interior Design

For any Interior Design enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _InteriorDesign@dafz.ae 

For any emergencies, you can contact the following representatives:
– Fatma Al Marzooqi: (+971) 55 456 6045
– Samah Badawiyeh: (+971) 50 656 2250
– Shaima Al Qassim: (+971) 50 801 0101

Lease & Licensing

For any Leasing & Licensing enquires or service request that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to _Lease&LicensingDepartment@dafz.ae​

Health & Security

For any Health & Security enquires or service requests that are not available in the Customer Portal (CRM) kindly​ contact us on (+971) 600 5 32392 or send us an email to _Security@dafz.ae

For any emergencies, you can contact the following representatives:
– DAFZA Control Room: (+971) 4 202 7227
– Abdulrahman Shahin: (+971) 50 420 008
– David Ndungu Mutiso: (+971) 50 682 7988

Customer Service

For any Customer Service enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

Facility Management

Yes, we are sanitizing all common areas on a daily basis including lifts, receptions, door handles, washrooms and pantries.
No, but we can provide the suppliers details upon request. In addition, the tenant requires to seek approval from DAFZA prior to the sanitization. 

Note: the office needs to remain vacant for at least 12 hours after sanitization

Yes, usually deep cleaning is provided one time depending on the available slot.
We provide cleaning twice a week. If you require additional office cleaning, then a quote will be shared with you and a separate team will be allocated for this task. 

For any Facility Management enquires or service requests, that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to CustomerCare@dafz.ae

​Note: If you are facing pest control issues kindly contact us on our helpdesk at (+971) 800 323936 or (+971) 04 202 7773

ICT

For any Technical enquires or service requests that are not available in the Customer Portal (CRM) kindly contact us on (+971) 600 5 32392 or send us an email to ​CustomerCare@dafz.ae​
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